Skip to content
BiiTrustFinancial Services
Loans
Starter LoanKSh 1,000 – 4,000 · your first loan Flex LoanKSh 5,000 – 12,000 · most popular Biz LoanKSh 13,000 – 20,000 · established traders Asset FinancingEquipment and motorbikes, up to 24 months Repayment calculatorSee your weekly instalment Fees in fullEvery charge, nothing hidden
Repay
Pay by M-Pesa PaybillPaybill 4050329 · account 3907#ID Repay in the portalGet an M-Pesa prompt on your phone Confirm a paymentEnter your M-Pesa transaction code
Company
About usWhy BiiTrust exists BranchesChebole, Bomet County and Head Office AppsInstall the member portal
Help
Questions & answersBorrowing, interest, late payment Contact usEmail, branch hours Request a call backAn officer will call you Privacy & your dataData Protection Act, 2019
Account Client portalSee your loan, repay, confirm a payment Staff sign-inFor BiiTrust officers and managers New here? Apply to join
Account
Client portalSee your loan, repay, confirm a payment Staff sign-inFor BiiTrust officers and managers New here? Apply to join →
BiiTrust/Legal
BIITRUST / LEGAL

Data Subject Rights

A request form for individuals exercising privacy rights.

IN THIS DOCUMENT
SECTION 1: APPLICANT INFORMATION SECTION 2: IDENTITY VERIFICATION SECTION 3: TYPE OF REQUEST SECTION 4: DESCRIPTION OF REQUEST SECTION 5: RELEVANT IDENTIFIERS SECTION 6: PREFERRED RESPONSE METHOD SECTION 7: AUTHORISED REPRESENTATIVE SECTION 8: DECLARATION FOR INTERNAL USE ONLY DATA SUBJECT RIGHTS INFORMATION
Questions? Contact us ↗

Version: 1.0 Effective Date: ..............

This form allows individuals ("Data Subjects") to exercise their privacy rights regarding personal data processed by:

Company Name: .............. Address: .............. Email: .............. Data Protection Officer (DPO): ..............

Please complete this form and submit it to:

Email: .............. Postal Address: ..............


SECTION 1: APPLICANT INFORMATION

Full Name:


Email Address:


Phone Number:


Postal Address:



Country:


Relationship to the Organisation:

  • □Customer
  • □Employee
  • □Former Employee
  • □Vendor
  • □Partner
  • □Website User
  • □Mobile App User
  • □Other

Please Specify:



SECTION 2: IDENTITY VERIFICATION

To protect personal information, we must verify your identity before processing requests.

Documentation Provided:

  • □National ID
  • □Passport
  • □Driver's License
  • □Company Identification Card
  • □Other

Specify:


Reference Number:


NOTE:

Identity documents shall only be used for verification purposes and shall be securely deleted when no longer required.


SECTION 3: TYPE OF REQUEST

Please select the right you wish to exercise.


  • □Right of Access

Request a copy of personal information held about you.


  • □Right to Rectification

Request correction of inaccurate or incomplete personal information.

Details:





  • □Right to Erasure ("Right to be Forgotten")

Request deletion of personal data.

Reason:





  • □Right to Restrict Processing

Request limitation of processing.

Reason:




  • □Right to Object

Object to certain processing activities.

Reason:




  • □Right to Withdraw Consent

Withdraw previously provided consent.

Please specify:




  • □Right to Data Portability

Request personal data in a structured, commonly used, machine-readable format.

Preferred Format:

  • □CSV
  • □Excel
  • □JSON
  • □PDF
  • □Other

Specify:



  • □Right Not To Be Subject To Automated Decision-Making

Request review of automated decisions affecting you.

Provide Details:




  • □Request Information About Data Sharing

Request information regarding third parties with whom personal data has been shared.


  • □Other Request

Please Describe:





SECTION 4: DESCRIPTION OF REQUEST

Please provide sufficient details to help us identify the information requested.








SECTION 5: RELEVANT IDENTIFIERS

Please provide any identifiers that may assist in locating your information.

Customer Number:


Account ID:


Username:


Email Used in Platform:


Phone Number Used:


Other Identifiers:



SECTION 6: PREFERRED RESPONSE METHOD

  • □Email
  • □Secure Portal
  • □Postal Mail
  • □In-Person Collection
  • □Other


SECTION 7: AUTHORISED REPRESENTATIVE

If making this request on behalf of another individual:

Representative Name:


Relationship:


Organisation:


Phone:


Email:


Authority Documentation Attached:

  • □Power of Attorney
  • □Written Authority
  • □Court Order
  • □Other


SECTION 8: DECLARATION

I confirm that:

  • The information provided in this form is accurate.
  • I am the data subject identified above or am authorised to act on their behalf.
  • I understand that additional verification may be required before this request is fulfilled.

Signature:


Date:



FOR INTERNAL USE ONLY

Request Reference No:


Date Received:


Identity Verification Status:

  • □Verified
  • □Additional Information Required
  • □Rejected

Reason:


Rights Requested:


Assigned To:


Target Completion Date:


Response Date:


Outcome:

  • □Fulfilled
  • □Partially Fulfilled
  • □Rejected

Reason:


Approved By:



DATA SUBJECT RIGHTS INFORMATION

The Company will respond to verified requests within:

.............. days

unless a lawful extension applies.

Requests may be refused where:

  • Identity cannot be verified.
  • The request is manifestly unfounded.
  • The request is excessive.
  • Applicable law permits refusal.
  • Compliance would adversely affect the rights of others.

Where a request is refused, reasons will be provided unless prohibited by law.

For privacy concerns contact:

Data Protection Officer:

....................................

Email:

....................................

Telephone:

....................................

Ready when you are.

Tell us what your business needs and the branch will call you back.

Apply now Client portal
BiiTrustFinancial Services

Fast, fair credit for the traders and families who keep Kenya moving.

M-Pesa Paybill4050329Account: 3907#ID number

Borrow

Loans & rates Repayment calculator Apply now How to repay

Company

About us Branches Questions Contact Apps

Legal

Terms & ConditionsPrivacy PolicyCookie PolicyData subject rightsEnd user licence

Sign in

Member portal ↗ Staff sign-in ↗ Staff manual ↗ [email protected]

BiiTrust Financial Services processes personal data under the Kenya Data Protection Act, 2019, and shares credit information only with licensed credit reference bureaus. Loans are subject to approval. Rates shown are flat for the full term unless stated; late charges apply as set out in your loan agreement.

© 2026 BiiTrust Financial Services. All rights reserved.Never share your M-Pesa PIN — BiiTrust staff will never ask for it.